Strativity Group Launches the First Customer Experience Management Certification Program
“We designed the CEM Certification program based on our extensive experience in designing and deploying Customer experience programs,” said Lior Arussy, President of Strativity Group, Inc. “For the first time, CE professionals can obtain a complete model and infrastructure to ensure the success of the customer experience programs.”
The CEM certification program covers key issues such as:
• Customer Experience design methods
• Customer segmentations
• Loyalty and financial models
• Employees’ experience and engagement
• Voice of customer methods
• Organizational alignment
www.cemcertification.com | www.strativity.com
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